You have 30 days from the shipping date of your order placed on ANDREA925.com to exchange it and/or 14 days to return it.
The jewelry must retain its warranty seal and tag and be in perfect condition. You must attach the receipt or gift certificate.
The return option is as follows:
Send the package via a courier of your choice to ANDREA925, Via Sforza Pallavicini 3 – 00193 Rome.
Make sure the jewelry is in perfect condition, with its warranty seal and in its original packaging, and attach the receipt.
Return costs will be paid by the customer.
For more information, see RETURNS.
The options for exchanging your jewelry are as follows:
The jewelry must retain its warranty seal and tag and be in perfect condition. You must attach the receipt or gift certificate.
The return option is as follows:
Send the package via a courier of your choice to ANDREA925, Via Sforza Pallavicini 3 – 00193 Rome.
Make sure the jewelry is in perfect condition, with its warranty seal and in its original packaging, and attach the receipt.
Return costs will be paid by the customer.
For more information, see RETURNS.
The options for exchanging your jewelry are as follows:
Visit our store at Via Sforza Pallavicini 3 with your receipt or courtesy receipt, and the intact warranty seal attached to the jewelry.
Please submit the following information to complete the request:
Your EXCHANGE request will be processed within 24-48 business hours, after which you will receive an email. Shipping costs from your home to ANDREA925 will be your responsibility. You can send the package via a courier of your choice or request a direct collection from us by emailing shop@andrea925.com for a fee of €10 (subject to additional costs, which will be promptly communicated for remote areas or islands). We will send you a waybill to print and attach to the package..