RETURN POLICY

INFORMATION RELATING TO THE RIGHT OF WITHDRAWAL IN ACCORDANCE WITH ARTICLE 15 OF LEGISLATIVE DECREE NO. 185 OF 22/05/99

If you purchased a jewel through the website www.andrea925.com and you want to return it, and not exchange it, you have the right to withdraw within 14 continuous days from the day you received the purchased item.

The withdrawal may concern all or only part of the purchased jewels.

  • Right of withdrawal: Ref. Art.15 D.Lgs n.185 of 22/05/99. Purchases made on this site are regulated by Legislative Decree 185 of 22 May 1999. The purchaser may withdraw from the contract by sending a written notice by email to the address: shop@andrea925.com with the subject “Return order number #……. (5-digit number)” . Notifications and shipments must be made within 14 continuous days from the day of receipt of the goods, otherwise they will not be accepted.
  • Return costs shall be paid by the Customer. The shipment will be sent to the following address: ANDREA925 S.r.l, Via Sforza Pallavicini, 3 00193 Rome, and must necessarily be sent within 14 continuous days from the day of receipt of the goods, the date of delivery recorded by the DHL courier being taken as proof.
  • In any case, we recommend the customer to contact us through the email address shop@andrea925.com to facilitate the procedure.
  • The refund will be made using the same method of payment used by the customer once the return shipment has been received and if it satisfies all the conditions indicated: it must be in the same condition as it was sent, intact and without signs of wear, in its original packaging, with the guarantee seal undamaged and attached to the jewel and with a regular receipt. The cancellation and refund of the payment will take place when the object has been delivered to the headquarters of the company ANDREA925 S.r.l where it will be examined and its integrity will be guaranteed and the possibility of return will be confirmed.
  • ANDREA925 S.r.l reserves the right to refuse returns outside the time limit provided, if the jewelry is not in the same condition in which it was sent and is without the guarantee seal. It may deny the refund until the goods have been received or proof of return has been provided.
  • The amount will be refunded within 14 working days after the acceptance notice, on the same account used for the purchase. Excluded from the refund will be the shipping costs that will be deducted because the shipping service with DHL courier, external to the company ANDREA925, was used by the customer.
  • The shipping costs of the Returned goods will be at the care and expense of the Customer.