To place an order through our website the user must be over 18 years old and must have an e-mail address to be used as a contact for the processing of his request. The user, will also have to provide a physical address where the purchased products will be shipped and will have to provide his fiscal code (only for Italian residents) and the details of a valid identity document.

By clicking on “Confirm Purchase”, the user’s order will be transmitted to the company ANDREA925 S.R.L. and on the site, will appear the purchase confirmation including the details of the same.

In addition, a copy of the purchase confirmation will be automatically transmitted to the e-mail address provided.

• Methods of payment: The methods of payment available are those listed in the Methods of Payment section.
• Prices and currency: The prices shown on the website include the Value Added Tax (VAT). Shipping rates apply on a per-order basis. Exact shipping costs depend on the country to which your order is being shipped. For more information on shipping costs by country, please visit the “Shipping” section of the website.

• Delivery (where and when): Shipments of our products are made by the company ANDREA925 S.R.L.. from Monday to Friday, excluding holidays, using the type of transport and courier indicated by the user in the “Shipping Methods”.
• Delivery times: The shipping times indicated in our web page are average times, since the timing depends on the individual countries of delivery and the carrying out of the service by the courier.

• Cancellation of an order before its processing: The user can cancel, free of charge and without explanation, any order for a non-personalized product until the same is not processed.
• Right of withdrawal: Ref. Art.15 D.Lgs n.185 of 22/05/99). Purchases made on this site are regulated by Legislative Decree 185 of 22 May 1999. The buyer may withdraw from the contract by sending an email to the company ANDREA925 S.R.L. at shop@andrea925.com.
• Within 10 working days from receiving the products, as long as the receipt of the email is confirmed.
• We recommend in any case the customer to contact us through the apposite form to facilitate the refund procedure that will take place through the same method of payment received by the customer.
• The returned product must be in the same condition in which it was shipped, with the appropriate seal of guarantee intact, at the expense of the customer.
• The refund of the payment will take place when the object will be delivered at the headquarters of the company ANDREA925 S.R.L. and all the points listed above will be confirmed.

• Exchanges can be made within 14 days of receiving the purchase, unless otherwise notified by e-mail at shop@andrea925.com, notice accepted and confirmed by the company ANDREA925 S.R.L.
• Fundamental to make the change is that the jewel is in the same state in which it was sent, new and without signs of wear, in its original packaging and with the seal of guarantee intact.
• The exact change of model and size must be communicated because free exchange will be possible only once per jewel.
• Shipments to the company ANDREA925 S.R.L. will be at the expense and care of the customer, while the shipment of the change made by the company ANDREA925 S.R.L to the customer, will be at the expense and care of the company ANDREA925 S.R.L.

• These general conditions and any controversy concerning these general conditions, including their validity, or concerning the use of the website or a purchase made on the same are regulated by Italian law.